About KSR
KSR Pet Care consists of a team of mature employees and office staff who were all thoroughly screened before joining. We are selected for our maturity, flexibility and experience with pets. Our team members also feel good or find joy in helping others. Pet clients become part of the family and at the same time KSR Pet Care delivers highly and professionally by thinking outside the box and using experience and common sense in pet and house care. We strive for open and honest communication with our clients before, during and after service. We possess the passion and commitment to offer you the best in pet care. For us, transparency, integrity, security, and safety are key in delivering excellence in pet care services. We assign one primary walker/sitter to bond with your pet. If available, a back-up sitter is also introduced.
Our philosophy is -and always has been- that we ask our clients to pay us for our time. This also means that our visit time is not the same as the duration of our walks. When you compare us with other pet care businesses remember that KSR Pet Care does not charge extra for administering medication or for additional pets (the only exception is for boarding). We do charge extra for additional time and additional consultations to introduce a new pet or when a client meets up with a new sitter to help with their pets (only our initial client consultation is free). We try to stay clear of additional or hidden costs as much as possible for which reason we have all our policies and rates listed online.
Our Office Staff (left to right)
Owner/President: Karen Rosenberg
Vice-President: Christy Kline
Administrative Director: Julie Lessner
Building Caring & Professional Relationships
The relationship with KSR's clients (humans and pets) is both caring and professional. We consider well-being, safety, and security as top priority when it comes to your pets. Our visits are set up to allow a stress-free environment, so your pets are happy and have fun while being well-taken care of at the same time. We therefore spend time with you before starting service so you can get to know us, and we get to know you. We get detailed care and house notes which are stored in your profile. A manager is present at a new client consultation to ask questions and take notes while our sitters are there to engage with the pets and get fully prepared for the first pet visit. If a manager is unable to attend, there is a follow up phone meeting to review and complete the client notes.
Trained & Certified Team
We are CPR and Pet First Aid Certified and some of us are skilled in administering subcutaneous fluids. Our employees keep you updated after each service visit with a report card. This report is emailed to you, or if you have our service app Time To Pet, you will get a push notification on your phone. We try to be more ecological these days but for those clients who prefer a paper log instead of technology, we can accommodate that too. We also have a GPS tracking program in place which records a time and location stamp of the sitter per visit. This system allows us to ensure professionalism and accountability but also security and safety for our sitters.
Our team consists of 25+ staff members who we carefully select. We love working with mature animal lovers of all life stages who are passionate about working with animals long-term. 50% of our staff members are dead set on having a part-time or full-time career in pet care. To help them in their careers, KSR Pet Care offers decent wages as well as benefits. Over the years, sitters moved away, out of state or out of the country, but we are proud to say we also have several sitters who returned and started working for us again, because this is their passion.
Our Team in 2014
Our Team in 2017
Our Team in 2019Meet the Owner
Karen Rosenberg is the owner and founder of KSR Pet Care LLC. Karen is originally from Belgium, which is where she obtained a Master's degree in Germanic Languages (English and Dutch) at the Catholic University of Leuven, as well as a post-graduate degree in Business Administration. Karen was heavily involved in Virginia German Shepherd Rescue from 2007-2010 and during that time fostered and rehomed 25 German shepherds. Her love for animals and entrepreneurial spirit lead to the start of KSR Pet Care (KSR stands for her initials) in 2008. She lives in McLean, VA, with her husband. Karen has owned several dogs and cats over the years while also caring for client pets and fostering for local animal rescues. Karen is pictured here with two of her pets who have since gone over The Rainbow Bridge, Cody and Jiffie.
"One pet at a time, trying to make a difference." – K. Rosenberg, McLean, VA
