Your Most Trusted Friend in Professional Dog walking and Pet sitting since 2008
Dog walking * Pet Sitting * Overnights * Puppy Care * senior dog special needs care * Exotic & small animal care * Bird and Fish care * Pet Taxi * House & Plant care
Pets can be unpredictable, so who is experienced enough to think outside the box and step up for your pets' well-being when more is required than the straightforward care? Who will take care of them and your house as if you were still at home?
That's what KSR Pet Care pledges to do.
Our main service area lies in McLean/ Tyson's Corner, Vienna and Falls Church, VA
What To Expect From Us?
We achieve high quality, customized care to our clients by:
Superior management control: A manager is always present at new client consultations to moderate the meeting with the dog walkers/ pet sitters and the client. Logistically, this is hard and many companies have given up on this. We continue this practice because we think it is beneficial for the client, sitter(s) and pet(s). It allows the client to ask any questions they have about our service, our policies and it also allows them to see who we are and get comfortable with the team they will be working with. We understand that when you leave your home and furry friends in someone else's care your peace of mind and comfort level by meeting the actual sitters and management is important.
Dedicated staff selection: we hire people we know, we conduct a lengthy application process by phone followed by in-person interviews in which at the minimum 2 senior managers are involved. We also do a criminal background check and professional reference check. Field staff are selected for their maturity, flexibility, team work spirit, passion for animals, common sense and joy to help others. We work closely with our team members and expect daily communication when on duty. We train our staff, get to know them well, so we are confident that they will take great care of your pets. Read more about our staff here
Quality Control: Managers perform quality checks on field staff on a regular basis and also have experience doing walks and other field work themselves. Managers also conduct shadow visits for dog walkers and pet sitters. Management is part of the team and helping out when needed
Proper in-person introduction: All field staff are introduced to a new client house before starting service, either through a new client consultation or shadow visit. Many companies have given up on this practice because of the cost. We stand behind our policy that employees are more prepared, more organized, in control and comfortable with your pets when they have met them before. Likewise, your pet also prefers a friend over a stranger. We have followed this principle since our first day of business in 2008.
Excellent customer service: We are a four staff office team. Phones and emails get answered during regular office hours and an on-call manager after hours is available for emergencies and last minute updates. When you leave a voicemail, four people are notified asap. All emails sent to our office are also monitored by the entire office team.
Customized care and detailed care instructions are gathered through our initial client registration form and also at the new client consultation where our manager comes prepared with a list of questions. Our office manager and assistant are responsible in keeping our client and pet profiles up-to-date.
Targeted service area: We focus on local clients first and stay within a geographically smaller service area. Our main HUB is McLean/ Tyson's Corner and we also service Falls Church, Vienna and North Arlington. It allows us to provide better last minute, emergency and the high quality care our clients expect.
Your pets are valuable so why not pick a business that delivers on value? We do not cut costs on quality, safety and security. We are your insurance plan for great service. We take it to heart that we are dealing with living beings first and foremost. We treat both your pets as well as our staff with the utmost respect.